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Field
Service.. |
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Provide
an efficient after sales service.
Provide feedback to ensure continuous product improvement.
Improve field engineering support to exceed customer expectations.
Provide support and assistance on site to trade contractors |
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The
Policy of the department is as follows: |
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Warranty.. |
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All
calls relating to warranty issues to be attended on site
within 48 hours of receipt of call. |
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Commissioning.. |
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To
respond to commissioning request within 4 days from receipt
of completed commissioning proforma from client. |
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Service
Contracts.. |
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Planned
to suit the customer requirements and completed within
the agreed time frame. |
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Breakdown.. |
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Attend
breakdown calls within the following timescales; |
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Service
contract customers within 48 hours. |
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Breakdown
calls within 5 working days. |
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Standard
Warranty Terms.. |
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12
months parts and labour on all products plus additional 12 months parts and warranty on Reznor products. |
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