It is Reznor's policy not to install its products but to sell them to the heating and ventilation
trade through specialist distributors.
However, for major projects the Site Services Manager will be available for
on site training and support for installation teams. This service is available
free of charge and ensures group products are correctly installed and deadlines
are met.
On smaller projects, our local Area Sales Managers will be available to give
advice and support to your installation teams where necessary. All our Area
Managers are experienced in site support and will attend to address any problems
relating to the installation or assembly of our equipment.
Following commissioning of the system, our service department will provide after
sales support to you, our customers.
Group Service Policy
The Reznor Service department consists of a large
team of ACS/ACOPS registered Field Service Engineers
that cover all Reznor, AmbiRad and Airbloc products, supported by an internal service team.
We are able to offer system commissioning, on-site fault finding, repair services and routine preventative maintenance services. We can be contacted on:
01303 212302
The Policy of the department
is as follows:
Field service
Provide an efficient
after-sales service
Provide feedback to
ensure continuous product improvement
Improve field engineering
support to exceed customer expectations
Provide support and
assistance on site to trade contractors
Warranty
12 months full parts and labour warranty.
Commissioning
To respond to commissioning requests within four days from receipt of completed
commissioning proforma from clients.
Service contracts
Planned to suit customer requirements and completed within the agreed time
frame.
Breakdown
Attend breakdown calls within the following timescales:
